Frequently asked questions

For martial arts dojo owners and instructors who want students, belts and attendance in one place.

Student profiles with contacts and medical alerts, disciplines and belts, attendance with export, at-risk alerts, exam recommendations, tournaments and Tatamo gamification.

Students earn XP for attending, competing and being promoted. The rules are the same at every dojo. For now, only the owner sees it.

Yes. Tatamo runs in the browser and needs a connection.

Direct signup is open. Create your free account without a waitlist.

Not yet. Tatamo Insignia ($99 MXN/month) and Insignia + IA ($199 MXN/month), VAT included, are coming soon with your own logo and colors in the workspace and student portal. Today you can buy Tatamo IA ($149 MXN/month) and cancel it in Settings > Plan at any time; cancellation takes effect at the end of the paid period.

Gratis and Tatamo IA include 60 students with portal access and 2 team seats for staff and instructors; the owner does not count. If you exceed a limit, nothing is deleted and existing access is kept; only creating or importing students and sending new invitations above the limit are blocked. Request more capacity in Settings > Plan: Tatamo staff adjust limits and agree on pricing case by case.

Gratis includes 20 AI messages per month. Tatamo IA adds 500 monthly messages, for a total of 520. The allowance refills on the 1st in the workspace time zone and does not roll over. The daily cap is 50 messages per workspace, including pack messages. 100 messages for $49 MXN, 500 for $149 MXN and 2000 for $399 MXN, VAT included. Launch offer when paying by card in the app: 100 + 50 free, 500 + 250 free and 2000 + 1000 free; the free messages are added to the pack and last just as long. Available to everyone, valid for 12 months from purchase. Included monthly messages are used first, then the oldest pack. Included monthly messages do not roll over. Unused pack messages expire without refund. The legacy 300-message pack keeps its original validity.