Legal information
Cancellation and refunds policy
Last updated: 2026-10-21. Effective: 2026-11-05. Version: 2026-11-05.
This policy applies to the Tatamo IA subscription and AI assistant message packs. Gratis has no charges. Tatamo IA ($149 MXN/month, VAT included) renews automatically each month. The 500 add-on messages refill monthly, do not roll over and stop being included when the cancelled period ends. Message packs keep their validity and terms. Tatamo Insignia and Insignia + IA cannot be bought yet.
1. Cancellation
You can cancel Tatamo IA from Settings > Plan anytime, without penalty or a minimum term. Cancellation takes effect at the end of the paid period and stops future automatic renewals.
2. Periods already paid
There are no partial-month refunds for paid Tatamo IA months, except for duplicate or erroneous charges or where required by law.
3. Exception: duplicate or erroneous charge
If you are charged twice or for the wrong amount, the charge is refunded in full.
4. How to ask
Write to soporte@tatamo.app with your receipt. We reply as fast as we can and within 15 business days at the latest. Approved refunds are paid through the same method as soon as possible, within 30 business days at most; your bank may take a few more days to show it.
5. Account closed for violating the Acceptable use policy
No refund, unless the law requires one.
6. AI assistant message packs
100 messages for $49 MXN, 500 for $149 MXN and 2000 for $399 MXN, VAT included. Launch offer when paying by card in the app: 100 + 50 free, 500 + 250 free and 2000 + 1000 free; the free messages are added to the pack and last just as long. Available to everyone, valid for 12 months from purchase. Included monthly messages are used first, then the oldest pack. Included monthly messages do not roll over. Unused pack messages expire without refund. The legacy 300-message pack keeps its original validity.
Only unused packs are refundable if requested within 10 days of purchase. Used messages are not refundable. Launch-offer free messages have no cash value and are not refunded separately. If a pack was not credited or there was a duplicate or erroneous charge, section 3 applies. Non-waivable statutory rights remain unaffected.